Avatars missing form kanban board

We're seeing problems with default avatars (instead of users' real avatars) sometimes being displayed on the kanban board as part of our Jira / Greenhopper eval.

As an example / with repeatable steps, if I'm not logged in (we have anonymous access enabled via the "anyone" permission), and go to a board, default avatars are displayed. If I do a hard refresh on my browser, the nothing changes (the default avatars are still shown). If I log in, I still see the default avatars, but now if I do a hard refresh, then the correct avatars show up. In all cases (logged in / not logged in / before / after cache refresh), the avatar URL remains the same (e.g. http://jira/secure/useravatar?ownerId=username&avatarId=10604). Other of our users have seen this problem sometimes also (and they're all usually logged in).

Per similar discussion threads, we've double checked our base URL, re-indexed, confirmed we're not using Gravatar, uploaded avatar pictures as jpg instead of png. The server's "application-data/jira/data/avatars" folder appears to have rwx permission for the server's jira user (and I can see the avatar files in the folder).

Any other suggestions? Thanks!

4 answers

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We are having the same problem with "user's real avatars".
Sometimes they show and sometimes they don't.
Anyone else?

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I'm also having this problem. But it only exists in IE, in Chrome this never happens.

It also seems only to happen to useres that used Gravatar. Now we only use the built in.

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We too have this problem. And up to now it is not systematically reproducible.

We use IE and Gravatars. Any solution which came up in the meantime?

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Same here

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