Automations: is it possible to clone from JIRA project to Jira Service management

Neta Rothman
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April 8, 2024

Is it possible through automation to have an issue in a Jira project space cloned, duplicated across to Jira Service management space?

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John Funk
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April 8, 2024

Hi Neta - Welcome to the Atlassian Community!

Yes, that is one of the strong suits of the Jira product family. They are build on a shared platform so integrating the issues across the projects is very easy. 

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YY哥
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April 8, 2024

Hi @Neta Rothman 

Welcome to our Community.

It's feasible to copy issues across JSW & JSM projects.

For example, when JSW issue is transitioned to certain status, trigger an automation rule to execute to create a JSM issue/ticket to edit its fields copied from trigger issue.

Hope it helps.

Thanks,

YY哥

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