Automation within JIRA

Team,

I am trying to find the best approach for automating a few tasks. For example, an issue is created by an in coming email. Thus it has a New status. Then depending on what is in the TO email field, that issue will be immediately flipped to an Assign status to that person. I would like to do this thru autoamtion. I know there are a number of tools out there for this. Does any one have a recommendation?

2 answers

0 vote

Hi, Mark.

This link may be very useful: https://confluence.atlassian.com/display/JIRA/Setting+Additional+Fields+for+Issues+Created+from+Email

You can also do a lot with post functions: https://confluence.atlassian.com/display/JIRA/Advanced+workflow+configuration#Advancedworkflowconfiguration-postfunctions.

In this case, I think you would want to create post functions on the 'Create Issue' transition, which is triggered when the transition is created.

I hope it was helpful.

Kind regards.

Jaime Kirch da Silveira

thanks Jaime

You're welcome, Mark.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,203 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot