Automation triggers when issue responsible change by changing status

Ebru Ergenc April 11, 2024

When an issue is created and assigned, and the person who works on it transitions it to another status, such as 'Waiting for Approval,' Jira automatically reassigns this ticket to the person who created it. When this person approves it and moves it to 'Done', the ticket needs to be reassigned to the person who worked on it originally.
I created a rule but was working only if I trigger the event

2 answers

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Bill Sheboy
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April 11, 2024

Hi @Ebru Ergenc 

For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected.  Those will provide context for the community to offer ideas.  Thanks!

Kind regards,
Bill

0 votes
Dick April 11, 2024

Automatic reassignments are in fact post-functions inside the workflow (interface visible when clicking the arrow between statuses when editing the workflow). You can remove these post functions if they don't do what you expect. 

the ticket should remain on the assignee. 

Validate the user being the reporter when transitioning from approval to Done. This is a condition to "only reporter condition"

Dick April 16, 2024

If the approving person wants to know his to-approve items, use a quickfilter on the board to filter issues with reporter = xyz (  or: reporter = currentUser()  )

The transition to "Done" can have a restriction of the persons allowed to do the transition by the indicated "only reporter condition". 

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