Is it possible for an Automation rule to check which agent has the fewest issues of a certain type assigned to them, and assign them the next ticket of that type that is created?
For example, say I have a team of three.
When the next service request is submitted, it automatically assigns to Agent 3.
Wow...thank you! I can't believe I didn't realize that was an option.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.