In specific transition in service desk, I want to create a linked jira software issue with custom fields i.e. in a ticket I've got fields "Steps to reproduce" etc. I want to clone that values to new issue from service desk to jira software.
In automation rule, I'm able to fill that fileds statically. Are there available some variables like $(sourceissue.stepstoreproduce) or something?
I've got also a Deep Clone plugin - maybe this can be used in some way in automation?
I hope you are having a nice day.
Unfortunately, JIRA Service Desk automation does not provide you with the functionality to reference the source values of the trigger issue in custom fields. We have a feature request to implement this functionality here:
Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.
That been said, there are some add-ons that can give you this option for now. The one I recommend is Automation for JIRA where you can reference Smart values to copy fields from one issue to another.
To achieve it, you could configure a simple rule like below:
Let me know if this information helps.
You are welcome, Maciej.
Let me know if you face any questions while configuring the plugin.
Additionally, here's some documentation if you would like to know more about Smart values and other features of the Automation Add-on:
Hello Community 🤗 I’m Nikhil, a Product Manager on the Jira Cloud team working on performance improvements. Performance is an ongoing journey and we continue to invest heavily in it. We under...
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