Automation rule to a shared email address

[Sherry Nightingale]

Hi

I am setting up a new agency and six users - all will be set up using their own company email addresses

They do have a shared email address - can Jira notifications be sent to their shared email address although they are set up using their company email addresses?

Thanks

Sherry 

[Tomislav Tobijas _Koios_ · Accepted solution]

Hi @Sherry Nightingale ,

This depends on the mail system/provider you're using for this particular shared mailbox, but it is generally possible to set it up the way you mentioned.

For example, we're also using one shared mailbox and 5 or 6 of us get all emails sent to that particular address (and we also have our own business emails).
The same would work if we used this mail in notification schemes or automation.

Hope this helps.

Cheers,
Tom

[Sherry Nightingale]

Thank you Tomislav

Do you know if the shared email address would need to be set up as a separate user meaning it would use up one license?

Thanks

Sherry

[Tomislav Tobijas _Koios_]

Well, in our case we do have an Atlassian Account connected to this shared mailbox but we do not have Microsoft license connected to it (so, it's not classified as a regular Microsoft/Entra ID user).

But, if you use that shared mailbox in automation for example, the answer is no - you don't need to set it up as a separate user.

Cheers,
Tom

[Sherry Nightingale]

That's great - thank you Tom