Automation rule stopped applying transitions Edited

I am using several Automation rules running every minute to auto-transition issues based on a JQL Query. They all used to work, but some suddenly stopped transitioning issues.

Although the rules are enabled, and although the JQL query returns several results, the transition is not applied to these results. The transition is available in the current workflow state of the issues returned. The user executing the transition has maximum permissions in the project.

Disabling and enabling the rules seems to fix the issue... temporarily (thus it is not a permission issue).

I don't see any errors in the Jira logfile.

Why would transition available in the workflow not be applied to issues returned by a JQL query ?

1 answer

0 vote
Andreas Knecht Community Champion May 03, 2017

Hey Louis,

Can you raise a support request please via https://codebarrel.io/support

Can you include:

  • screenshots of your rule, audit log and the issue history tab of an issue that failed to transition
  • which versions of JIRA and Automation for JIRA you have installed

Cheers,

  Andreas

Hi Andreas,

I just sent as much information as I had on the issue to the provided support e-mail.

Thank you very much !

Regards,

Louis

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