Automation rule stopped applying transitions

[Louis Johanet]

I am using several Automation rules running every minute to auto-transition issues based on a JQL Query. They all used to work, but some suddenly stopped transitioning issues.

Although the rules are enabled, and although the JQL query returns several results, the transition is not applied to these results. The transition is available in the current workflow state of the issues returned. The user executing the transition has maximum permissions in the project.

Disabling and enabling the rules seems to fix the issue... temporarily (thus it is not a permission issue).

I don't see any errors in the Jira logfile.

Why would transition available in the workflow not be applied to issues returned by a JQL query ?

[andreas]

Hey Louis,

Can you raise a support request please via https://codebarrel.io/support ? 

Can you include:

• screenshots of your rule, audit log and the issue history tab of an issue that failed to transition
• which versions of JIRA and Automation for JIRA you have installed

Cheers,

  Andreas

[Louis Johanet]

Hi Andreas,

I just sent as much information as I had on the issue to the provided support e-mail.

Thank you very much !

Regards,

Louis