Hi all,
I've got an automation rule that is triggered when a subtask transitions to Done and will transition the parent task to Done if all of the parent's subtasks are also Done. This rule works great.
However, I've got a second automation rule that checks if a task is transitioned to Done and has linked issues (type: split to), transition those linked issues to Done as well and this is either not getting triggered or it has a "No actions performed" due to conditions being met.
This rule works fine if I manually transition the parent task to Done but when automation transitions the parent task to Done, this rule doesn't seem to trigger.
Any ideas? Thanks!
HI @Chris Chan ,
On the rule details there is a checkbox that mentions to "allow this rule to be triggered by another rule". Is that enabled?
If not it will not trigger on any changes made by another automation rule.
@Dirk Ronsmans wow! I don't know how I missed that checkbox! thanks so much for this! I knew it had to be something simple!
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What's the reasoning behind having the checkbox though?
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It's possible that if you have 2 rules that trigger each other that you might end up creating a loop between both
Let's say one is triggered on transition of an issue and the other on a comment.
If first rule transitions the issue and adds a comment it could be that the 2nd rule triggers on a comment and perhaps does a transition, which would then cause the first one to trigger again and so forth...
That's why the checkbox exists.
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Hi @Chris Chan ,
Welcome to the community !!
2 rules are starting at same time. i.e. Issue transitioned. So chances are that one will not succeed based on which completes first.
So better to try to combine 2 rules in branches in single rule.
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@Rilwan Ahmed I get that they're probably running at the same time because of the subtask transition, but shouldn't the 2nd rule trigger again when the parent task transitions?
The problem is that I can't combine the branch from the 2nd rule in with the first as I need to branch off the parent task, which is already branched in the 1st rule.
If I add a secondary if statement for issue type on the 1st rule to do the branch logic for the linked issue, I get a "No actions performed" due to condition not met.
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