Automation rule not triggering based on automated status change

Chris Chan April 3, 2024

Hi all,

I've got an automation rule that is triggered when a subtask transitions to Done and will transition the parent task to Done if all of the parent's subtasks are also Done. This rule works great.

Jira automation 1.png

However, I've got a second automation rule that checks if a task is transitioned to Done and has linked issues (type: split to), transition those linked issues to Done as well and this is either not getting triggered or it has a "No actions performed" due to conditions being met.

Jira automation.png

This rule works fine if I manually transition the parent task to Done but when automation transitions the parent task to Done, this rule doesn't seem to trigger.

Any ideas? Thanks!

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Dirk Ronsmans
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April 3, 2024

HI @Chris Chan ,

On the rule details there is a checkbox that mentions to "allow this rule to be triggered by another rule". Is that enabled?

If not it will not trigger on any changes made by another automation rule.

Chris Chan April 3, 2024

@Dirk Ronsmans wow! I don't know how I missed that checkbox! thanks so much for this! I knew it had to be something simple!

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Rilwan Ahmed
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 3, 2024

Hi @Chris Chan ,

Welcome to the community !!

2 rules are starting at same time. i.e. Issue transitioned. So chances are that one will not succeed based on which completes first. 

So better to try to combine 2 rules in branches in single rule. 

 

Chris Chan April 3, 2024

@Rilwan Ahmed I get that they're probably running at the same time because of the subtask transition, but shouldn't the 2nd rule trigger again when the parent task transitions?

The problem is that I can't combine the branch from the 2nd rule in with the first as I need to branch off the parent task, which is already branched in the 1st rule.

If I add a secondary if statement for issue type on the 1st rule to do the branch logic for the linked issue, I get a "No actions performed" due to condition not met.

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