Automation on Linked Issues

Jessica Hathaway November 13, 2024

Hi, I'm trying to email the assignee of a linked issue when there is updates to other linked issues.  I know emails come to us fine as I have other automations that send emails. Can anyone see anything wrong with the below?

Rule-builder-Automation-BUG-TRACKER-Jira-11-14-2024_03_18_PM.png

 

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Trudy Claspill
Community Leader
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November 13, 2024

Hello @Jessica Hathaway 

What is the output in the rule execution log? Is the rule being triggered at all? Does the log indicate linked issues are found?

One potential problem is that your email content is incorrect.

If issue A-1 is the trigger issue, and issue B-1 is an issue linked to A-1, then an email will be sent to the Assignee of B-1 and the content will be "B-1 has been updated"

Another potential problem could be the rule scope. What projects are specified in the rule scope? 

Are the trigger issue and it's linked issues in the same project?

Jessica Hathaway November 13, 2024

Its says the rule is run successfully. But I think you may be onto something with the issues being in different projects. 

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 13, 2024

The rule log will note the key of the trigger issue and will show the keys of issues selected through the branch. Does it show any keys for linked issues detected by the branch?

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Jessica Hathaway November 13, 2024

For those playing at home! 

The issues was that the linked issues and the issue where on different projects. If you want to do something like this you need to make sure its not linked to any projects. 

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