Automation of title in Jira Service Desk

I would like to automate little bit subjects of my issues. For example:

User provides few informations in fields:

  • Name - e.g. Sarah
  • Location - e.g. San Francisco
  • Device - e.g. Mobile phone

I want to achive subject like that:

{name} \ {location} \ {device}

Result will be:

Sarah \ San Francisco \ Mobile phone

It is possible to achive?

Best regards,

Bartosz

2 answers

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You can use either Scriprunner plugin or JJUPIN plugin. Both of them let you add custom script in your workflow postprocessing were you can set subject line and much more.

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You could also try the Automation Lite for JIRA and Automation for JIRA add-ons. Your use case sound fairly trivial.

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