Automation issue question.

Good Morning JIRA Community,

I am trying to setup an automation rule to notify me when my when my clients have a HL7 feed connection outage. How do I differentiate "IF" issue to match that incoming message? I want to use an automation rule strictly on this HL7 feed only. 

Thank you in advance.

1 answer

1 accepted

1 votes
Andrei [errno] Community Champion Nov 15, 2016

i'd setup it this way:

  • create a component "HL7-outage" or similar
  • add a customer portal request with a hidden component set (from previous step)
  • add automation:
    • when = issue created
    • if = matching component
    • then = 'alert user' action -> mention yourself



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