I'm toying w/ the following idea, but have no idea how to implement. I'd like to show a "Reviewed with customer?" checkbox on all issues which breach restoration SLA target.
The field (checkbox) would only appear on the issue form after restoration SLA breach occurred. We could then also use filtering on this field to drive various displays/reports.
Unchecked = haven't reviewed with customer (provided explanation for breach)
Checked = the breach has been reviewed with the customer.
Any ideas for how to accomplish? Thanks, Tim
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