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Automation failure when cloning an issue to another project

Hi, I am using automation to clone issue for one project to another basis some conditions. The clone occurs successfully on all projects except one.

The automation flow is:

Screenshot 2021-04-23 at 09.31.36.png

The audit log reads:

Screenshot 2021-04-23 at 09.33.01.png

The step in detail:

Screenshot 2021-04-23 at 09.33.45.png

Both the projects have "Bug" as type and both have appropriate create issue permissions

 

Not sure what is happening here, can you help?

3 answers

0 votes
Flavien Gache Community Leader Apr 23, 2021

Hi Aditi.

Could you tell me what the perimeter of your rule is ? Is it a global rule ? If no, you could try to copy the rule and put one rule with the perimeter Project 1 and the other one with the perimeter Project 2.

Do both issues types have the same fields/screens on both projects ?

@Aditi Sodhi Is there maybe a required field in the DMG project for Bugs? If there is, the required fields will need to be given a value on creation.

One other thing to check is that the Project Role atlassian-addons-project-access has the Create issue permission in the project's permission scheme.

It looks like there is definitely a difference between the two Bugs in the two projects, so I would try to work out what the difference is, e.g. there may be a difference in the

  • Fields - some may be required/not required, are there any field contexts specific to one project but not the other?
  • Create screens
  • Permission schemes
  • Issue type - they may both be the same issue type, but are there any differences in the config?

Hi @Aditi Sodhi  -- Welcome to the Atlassian Community!

For this global-scope rule, what is the type of the two projects: the triggering-issue one and the clone-into one?

Are they both company-managed (classic), both team-managed (next-gen) or one of each type?

Best regards,

Bill

Hi @Bill Sheboy , the types of the two projects are different. The rule is defined in the classic project, while the issue is being cloned in a "Next Gen" project

Hi @Aditi Sodhi 

This seems related to this defect for changing the project with the clone action for a Team-Managed project (next-gen), although your use case is slightly different:

https://codebarrel.atlassian.net/browse/AUT-2175

I recommend asking your site admin to submit a ticket to Atlassian for this one.  Support can take a look at your instance can confirm if it is the same defect.

https://support.atlassian.com/contact/#/

Once you hear back from Support, please post what you learn so the whole community can benefit.  Thanks!

Like Aditi Sodhi likes this

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