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Automation does not work with translation !?

Fabian Plattner
Fabian Plattner Jul 25, 2022

Hi Community, 

our Jira site is mostly used by german speaking users but some of the service desk teams and also customers want to use english as default. Long story short -> I created a translation with the translation feature for every custom field and word but now I have the problem when a agent or a customer creats a Ticket/Task in english some of my automations do not work anymore because they where created for the german words of the fields. 

does any one have a simular problem or has a solution ? 

 

BR 

Fabian

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Fabian Plattner
Fabian Plattner Oct 23, 2022

worked with using JQL filters in the automation and using the german and english field names in the JQL

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Martin Bayer _MoroSystems_ s_r_o__
Martin Bayer _MoroSystems_ s_r_o__ Community Leader Jul 26, 2022

Hi @Fabian Plattner did you think about using ID of the custom field?

It should be something like {{issue.fields.customfield_10234}}

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