In ServiceDesk I try to use Automation to change the status of a request if the requester itself makes a comment.
Currently I have only two possibilities:
An additional problem is, that it will switch back also on comments of other people (participants, viewers).
I'm now trying to find a solution where the automation rule only switches if the requester is creating a comment. The best way would be if the "User type" condition contains "Requester" but this seems to be system internal stuff and cannot be changed by me.
A similar question was asked some time ago and one recommendation was to use the Auto Transition Listener in the JIRA Toolkit Plugin.
Take a look at that and see if it works for you. If you're running a Cloud instance it's already pre-installed and you can contact the Cloud team and they can enable it for you!
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Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...
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