Automation Rule is not working, why?

I've set up an automation rule that adds a comment when a custom field is set to 'Yes' and the status of the ticket is changed. But it's not working, and I have no idea why. Help?

2 answers

This widget could not be displayed.

Its impossible to say. You need to provide more information. Screenshots of the rules would be good.

This widget could not be displayed.

Maybe, someone can help me out. I am in the similar situation. I attached a screenshot. No major changes happened in any of the projects for this to stop working?

What could have happened here?

Automation Service Desk.png

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

195 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you