Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Automation Request participants

Hello,

the field "Request participants" is automatically filled with a sender address. However, I do not want this.

I have found some suggestions for solutions, but they have not helped me. Now I have found the possibility to create "Automation".

I would like to prevent the "Request participants" field from being filled automatically. But I can't find an option to simply say "Empty field" or "Don't fill the field" in the trigger. (see screenshot)

Am I missing something? Would be grateful for any help! :)

jira.PNG

1 answer

Hi @Reinhard Huber 

How is your Request Participants field getting set?  Could you just disable that set?

If not, you may instead use the More Options > Additional Fields in the automation rule edit action to clear the field with JSON.  Please look here for information how to do that:

https://support.atlassian.com/jira-software-cloud/docs/advanced-field-editing-json/#Advancedfieldediting(JSON)-Requestparticipants

Best regards,

Bill

Hey Bill,

actually, the field should never be filled. But since 2 or 3 days our support mailbox address is automatically filled in.

I haven't found an option how to deactivate this field completely.

 

BR

Hi @Reinhard Huber 

I found this post which describes someone succesfully removing Request Participants with automation rules:

https://community.atlassian.com/t5/Jira-Service-Management/Remove-quot-Request-Participants-quot-using-Automation-rule/qaq-p/460812

And, I checked the documentation and I do not see an obvious way to disable the addition of new request participants once people start forwarding the issue to other people.  As you are a site admin you may want to submit a support request to Atlassian to learn if this is possible: https://support.atlassian.com/contact/#/

When you hear back, please post what you learn so the community can benefit also.  Thanks!

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you