Automation 'Comment' not tagging [~{{assignee}}] correctly

Phoebe_Thomas October 15, 2024

I am trying to set up an automation to tag the assignee of a ticket however the @ is not pulling through correctly in all cases

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In some cases it is pulling through the correct  as a live @ and in others it is coming through as @User

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Michael Yaroshefsky - Visor for Jira
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October 15, 2024

Hey @Phoebe_Thomas 

Can you try this instead and see if it works for you?

{{issue.assignee}}


or

[~accountid:{{issue.assignee.accountId}}]

Phoebe_Thomas October 16, 2024

[~accountid:{{issue.assignee.accountId}}] seems to have worked! Thank you

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pinky_reddy
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October 15, 2024

Hi @Phoebe_Thomas 

Welcome to Atlassian community 

{{issue.assignee}} can you try this one and let me know if this worked.

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