Automating JIRA Issues acknowledgement process

[arun kumar]

Hi

I would like to know is there a way to trigger calls automatically from JIRA whenever an issue has been raised.The sole purpose of this process is to make sure that any issue being raised by an end user will automatically trigger a call to a specific number thereby the person would be able to acknowledge the issue instantaneously.

Also i would like to know is it possible to automate a predefined text message to acknowledge the issues which are being raised through JIRA.

Thanks,

Arun

[Matheus Fernandes]

Hi Arun,

You could possibly use webhooks in JIRA with a third-party client for the phone call and SMS. I know Zapier can provide this functionality too:

• https://developer.atlassian.com/display/JIRADEV/JIRA+Webhooks+Overview
• https://confluence.atlassian.com/display/JIRA/Managing+Webhooks
• https://zapier.com/zapbook/jira/
• https://zapier.com/zapbook/jira/sms/1749/sms-alert-for-jira-issues/

I hope this helps! 

[arun kumar]

Hi Matheus,

Thanks for your reply,it did help me a lot.

I came to know about a plugin called service desk which would help in setting up auto replies to newly created issues in JIRA.

Could you please let me know about any other options which can do the same.

Thanks,

Arun

[Matheus Fernandes]

Arun, To automatically add comments to newly created issues you could possibly use the JIRA Automation Plugin: https://marketplace.atlassian.com/plugins/com.atlassian.plugin.automation.jira-automation-plugin