Automaticaly label/group tickets during creation

Hi All,

 

We have recently started using JIRA service desk as a way to manage and resolve issues found within products we sell from different product ranges. I would like to find a way to group tickets into their individual product groups as a way to keep track of how many issues each product range is having, and so far the best/only way I have found to do this is by adding labels manually to tickets.

I was hoping someone might have found a way to have tickets automatically grouped/labelled during the creation process so the customer can choose which product range they are referring to, hopefully this will save our agents some time and work.

 

1 answer

1 accepted

If you are using labels, just add the "label" field in the Create screen so that it will be presented in the users when they create a new issue.

Moreover, I suggest using JIRA Components for this one. It's more flexible and has more information and it suits what you need. Not like labels, it has a fixed number of item lists with leads and description where as values on labels are just arbitrary values and users can just put any string they want.

Reference: http://blogs.atlassian.com/2013/11/organize-jira-issues-subcomponents/

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