How would one automatically re-open a resolved and/or closed ticket on reporter comment/update?
It seems that https://answers.atlassian.com/questions/161078/auto-transition-reopen-issue-upon-comment-jira-toolkit is out of date since JIRA 6.x, so I'm at a bit of a loss.
Already done when we upgraded to JIRA, unfortunately it seems that I don't have the knowledge about implementing the actual function.
I've found the advanced > listener page, and set it up as follows:
However, now it almost works, but it seems to re-open the ticket no matter who comments.
Needed to do the following for it to work:
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot