How would one automatically re-open a resolved and/or closed ticket on reporter comment/update?
It seems that https://answers.atlassian.com/questions/161078/auto-transition-reopen-issue-upon-comment-jira-toolkit is out of date since JIRA 6.x, so I'm at a bit of a loss.
Already done when we upgraded to JIRA, unfortunately it seems that I don't have the knowledge about implementing the actual function.
I've found the advanced > listener page, and set it up as follows:
However, now it almost works, but it seems to re-open the ticket no matter who comments.
Needed to do the following for it to work:
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