We have a workflow where an external system (Zendesk) can update Jira. When Zendesk updates a JIRA ticket/task that is closed, the comment is added but the ticket/task stays in the Closed status.
Aside from adding a transition from Closed to Open (which I know to do) is there any way to trigger the status change automatically when a comment is added to a Closed ticket/task?
This sounds like a Trigger for a transition. However it is not one of the default triggers. I would think an addon like Script Runner could do the trick for you because it can look for a commented state. I'm not experienced enough in that area to help you with it though. Hope it helps anyway.
I would think an addon like Script Runner could do the trick for you because it can look for a commented state.
Too bad. Scriptrunner is not available on Cloud.
The general idea is to have an auto transition but yeah, you're on Cloud and limited to what you can add ons you can install.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs