I am using the Automation plugin as a way to try and keep our issues up to date and on track.
One use case is chasing overdue issues.
On any matching issues I have it configured so that:
There are two issues with step 2 and 3:
2. With the custom event the email template that is triggered is very basic and isn't inferring to the issue being overdue. There is no easy way to create a new email template without having to mess with the filesystem.
3. In the comment you can put $reporter, but this outputs "name.surname [ID-XXXX]" in the comment and it's not working as a @mention to trigger a notification. Also it would have been good to be able to mention the assignee as well.
Things I considered but would like to avoid:
Does anyone have any suggestions/workarounds for a self hosted JIRA instance?
Looking further into the standard email notification templates I can see that if the Automator plugin was triggering a changelog, the email should actually give more information regarding what's changed. However I can only assume that the emails don't contain any of the changelogs because they are executed in different threads. ================ atlassian-jira/WEB-INF/classes/templates/email/html/issueupdated.vm ... #if ($changelog) #rowWrapperNormal("#parse('templates/email/html/includes/fields/changelog.vm')" '' 'wrapper-special-margin') #end ... ================
3. In the comment you can put $reporter, but this outputs "name.surname [ID-XXXX]" in the comment and it's not working as a @mention to trigger a notification
Looks as if I came a bit closer to what I am looking for but there is something else that is now missing from the Automation plugin
So I have created a comment issue action that would fire when it finds overdue issues and I am getting the usernames and output them as a mention.
The issue now is that the below doesn't trigger a mention notification
COMMENT ISSUE ACTION
[~$issue.getAssigneeId()], This $issue.getIssueTypeObject().getName() $issue.getKey() is now overdue! Please liaise with [~$issue.getReporterId()] and agree to a different date or expedite the issue.
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Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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