I am trying to create a Workflow in Jira. Currently the workflow goes from Open to Get Customer Approval. How can I get it to go straight to Customer Approval without anyone clicking on Get Customer Approval so basically the issue will be opened and then automatically go to Get Customer Approval?
Fen Marie Carlson
It would be helpful to see an image of your workflow. However, it seems to me from what you have conveyed, is that you should simply remove the "Open" status. In this way when an request is created it will transition to "Get Customer Approval".
when you say removing Open is not an option do you mean you wish to retain or that you have tried and cannot? If you wish for "Get Supervisor's Approval" to the be initial status of all newly created requests then that should be the initial status attached to the create transition. If however, you want to retain the initial status as Open but for certain request you wish to auto-transition them to GSA status then let's discuss the conditions under which this is desired so we can resolve.
To remove Open you will need to make a copy of the current active workflow. edit the new inactive one then switch to the new workflow. when you try to publish you will prompted as to what you want to do with issues in the Open status. You should select the GSA status in the drop down.
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