Wonding if someone can help me with this one. We use JIRA Ondemand as a help desk system and after a period of time if issues are not commented on or resolved I would like them automatically to close.
Similar to what Atlassian support does when an issue isn't commented on or closed after 5 days.
Does anyone have any idea I would go about this??!?
Refer below to how Atlassian support goes about this -
Dear Anthony Brennan,
We have noticed that this issue has been marked as resolved for 5 business days. We assume that your issue can be closed.
However if this is not the case, feel free to add a comment and we will respond accordingly.
The Atlassian OnDemand Support Team
i think this script will work for you
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in talking to 20 people planning t...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs