Automatically Distribute issues

Is it possible figure ro enable JIRA to intelligently distribute tasks that come in to users who are online on the day when issues are created?

3 answers

1 accepted

0 votes
Renjith Pillai Community Champion Feb 16, 2013

Run an external script (or use webhooks to get the script triggered) when an issue is created, check some static data which has the roster for the employees, and use REST apis to assign the issue with the least loaded individual.

0 votes
Ahmad Danial Atlassian Team Feb 11, 2013

Hey there, tshepo.

Sounds like you need the assistance from the following channels to cater for this requirement. Most likely you will have to develop a plugin to achieve this.

Since this feature is not available for the current JIRA, I am not sure whether other users managed to get this to work. However, I hope that the links provided will be able to at least help you a bit.

Warm regards,


0 votes
Timothy Chin Community Champion Feb 11, 2013

Based on your ondemand tag, you're probably not even gonna be able to install your own custom plugins anytime soon.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,799 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot