I haven't found a way how to change workflow step automatically from (we are waiting for customer's reply) to (customer replied and he is waiting for our reply) in OnDemand Jira Service Desk when a requestor sends a comment through e-mail (we give no access to the web interface at the moment)
So far I found only Jira Toolkit plugin which seems to be installable only on self-hosted instances.
How to automate workflow transitions?
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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