Automatic update of Security Level in a Jira ticket Edited

Hi,

 

In our Jira Project Setup, we have a Security Level for each Customer.

We are managing the correct level setup in Post Function of the Workflow during ticket creation. This is done using a Custom Scriptrunner Script.

 

We are required to automatically have the "Security Level' of a ticket changed  anytime whenever any user changes the Customer in any ticket using the 'Edit' option.

Please suggest ways for accomplishing this.

Thanks,

Rupa

3 answers

Hi,

You could add a transition where you change customer you change security level in post function of this transition

I need this change to be made when the workflow is not in the picture. Like when someone uses the 'Edit' option to change the field 'Customer'.

Ok,

I think the only why is to develop a plugin and override this action

or using java script in edit screen or add transition edit  which lets the issues in the same step.

0 vote
Alexey Matveev Community Champion Dec 19, 2017

You can create a listener on the issue updated event usting Scriptrunner. You can find more information here

https://scriptrunner.adaptavist.com/5.0.0/jira/listeners.html

0 vote
Christian Roestel Community Champion Jan 11, 2018

Could  you remove the Issue Security field from the edit screen so that the user could not edit it? 

additionally, you could look at the BEHAVIOURS plugin (part of script runner) that would allow you to set the field to read-only. 

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

482 views 2 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you