Automatic update of Security Level in a Jira ticket Edited



In our Jira Project Setup, we have a Security Level for each Customer.

We are managing the correct level setup in Post Function of the Workflow during ticket creation. This is done using a Custom Scriptrunner Script.


We are required to automatically have the "Security Level' of a ticket changed  anytime whenever any user changes the Customer in any ticket using the 'Edit' option.

Please suggest ways for accomplishing this.



3 answers


You could add a transition where you change customer you change security level in post function of this transition

I need this change to be made when the workflow is not in the picture. Like when someone uses the 'Edit' option to change the field 'Customer'.


I think the only why is to develop a plugin and override this action

or using java script in edit screen or add transition edit  which lets the issues in the same step.

0 vote
Alexey Matveev Community Champion Dec 19, 2017

You can create a listener on the issue updated event usting Scriptrunner. You can find more information here

0 vote
Christian Roestel Community Champion Jan 11, 2018

Could  you remove the Issue Security field from the edit screen so that the user could not edit it? 

additionally, you could look at the BEHAVIOURS plugin (part of script runner) that would allow you to set the field to read-only. 

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