In our Jira Project Setup, we have a Security Level for each Customer.
We are managing the correct level setup in Post Function of the Workflow during ticket creation. This is done using a Custom Scriptrunner Script.
We are required to automatically have the "Security Level' of a ticket changed anytime whenever any user changes the Customer in any ticket using the 'Edit' option.
Please suggest ways for accomplishing this.
I think the only why is to develop a plugin and override this action
or using java script in edit screen or add transition edit which lets the issues in the same step.
Could you remove the Issue Security field from the edit screen so that the user could not edit it?
additionally, you could look at the BEHAVIOURS plugin (part of script runner) that would allow you to set the field to read-only.
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