Automatic backup, not working

Luiz Felipe December 26, 2014

Guys, does anyone know back up the reason is not being generated?

Serviços BACKUP.jpg

I inserted this backup service (System->Advanced-> Services) and it does not generate the .zip files.

Can anyone help me?

2 answers

0 votes
Benito Picarelli
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 26, 2014

Hi Luiz,

 

Could you check your logs, as Nic mentioned, and see if you are having the same issue described in here: https://confluence.atlassian.com/display/JIRAKB/JIRA+Backup+Fails+with+Illegal+Pattern+Character+Error

If not, please post more info regarding your log findings.

 

0 votes
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 26, 2014

You'll need to read the log files for more detailed information

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