It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Automated reminder email for Ageing tickets

Hi Team,

This request is for my JIRA project and For the specific issue type, we would like to set a automated reminder email to the Issue Assignee for the Issue Aging days (10, 20, 30 and 60 days). Kindly let us know on the feasibility and how to proceed further with this.
note: I do not have jira admin access. But according to the project, I am added as a project admin.

Kindly suggest me on this.

2 answers

1 accepted

Hi @Packialakshmi_Subramanian - The simplest way to do this is setup a filter for the issues that meet the aging criteria and then setup a filter subscription so that they get an email listing the issues that meet the criteria. 

Be sure to add "assignee = currentUser()" to the filter in order to make sure the filter shows personalized results when it is emailed to each person in the subscribed group.

Sure. Thank you for the advise.

Adding to this as I have the same question about aging ticket alerts. I am the manager and I want to set up an email reminder for when any ticket has not been updated in 5 days. I only want it to send to the Assignee.



Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you