Exists a supported Jira import from a database that runs automatically and also imports custom fields?
What we have to do is the synchronisation of a ticket system with Jira. The ticket system is used by our customers (external communicatin) whereas Jira is used by our developers (internal communication). The external tickets have to be imported into Jira after creating and after closing they have to be exported. The ticket system provides the possibility to export and import the issue data in/from a database (possible would also be to export/import in/from a csv file).
Yes. There's an "importers" plugin which allows you to import from various other systems via several routes. Jira can also import from CSV.
However, these are not suitable for what you're talking about. They are aimed at one-off imports, not regular updates (i.e. migrating off those systems and on to Jira is by far the main use-case for them), they're one way, and there's no functions to do them regularly (a human has to run them each time). There's also nothing for pushing the other way.
My instincts would be to say that you're going to need to code something and in two different ways.
1. For the updates into Jira, I'd try to get your other system to push the data in via REST. If that's not possible, then I'd be looking at your import-from-database solution next, using either Jelly scripts, a scripted service or even a whole plugin that does the work
2. For the push out, I'd be looking at writing a listener or post-function that picks up the specific changes to Jira issues that say "this needs to go to other system" and pushing them out.
How can I create my own service?
I created a class that extends Abstract Service and implements the methods run and getObjectConfiguration. Then I added the *.jar file to WEB-INF/classes and/or WEB-INF/lib.
I tried to add a service, but the entry in 'class' is not found. What have I to enter in this field?
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot