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Automate issue in base of a date

Aitor Bermejo Cacho Apr 03, 2019

Hello community!,

I want to automate the transition of issues in base of when it was opened the ticket (7 days). I mean, if the ticket was opened 1 week ago, the ticket transition to the next status.

I think it can be do it with script runner post function, but I dont really know...

 

Thank you!

2 answers

1 accepted

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Answer accepted
ClaireYang Apr 15, 2019

Hi @Aitor Bermejo Cacho ,

Maybe you can try Escalation Service in scriptrunner. Create a JQL for the cases which you need to be transitioned, Project= xxx and status in xxx and created > -7d, then choose the transition which lead to the next status.

Aitor Bermejo Cacho Apr 15, 2019

OMG! its exactly what I need!!!Thank you!!!!

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