Automate issue in base of a date

[Aitor Bermejo Cacho]

Hello community!,

I want to automate the transition of issues in base of when it was opened the ticket (7 days). I mean, if the ticket was opened 1 week ago, the ticket transition to the next status.

I think it can be do it with script runner post function, but I dont really know...

Thank you!

[ClaireYang · Accepted solution]

Hi @Aitor Bermejo Cacho ,

Maybe you can try Escalation Service in scriptrunner. Create a JQL for the cases which you need to be transitioned, Project= xxx and status in xxx and created > -7d, then choose the transition which lead to the next status.

[Aitor Bermejo Cacho]

OMG! its exactly what I need!!!Thank you!!!!

[Andrew]

Hi @Aitor Bermejo Cacho  !

I think it close for You task https://community.atlassian.com/t5/Marketplace-Apps-questions/ScriptRunner-how-to-change-status-of-an-Issue/qaq-p/628842

https://scriptrunner.adaptavist.com/latest/jira/script-fields/time-of-last-status-change.html

Also I recommend look this https://marketplace.atlassian.com/apps/1215460/automation-for-jira?hosting=cloud&tab=overview