Auto transitioning

Hi guys,

I've been working through the documentation and a couple of other websites and blogs to try and figure out how to apply auto transitioning - but with no luck.

We are running JIRA v6.3.5a.

Let me explain what we need:  

We manually change the status of a JIRA issue to "Awaiting Response" as soon as we ask the user for something.  Now, we want to set up an "Auto Transitioning" event (or something) that will change the status of the issue to "Open" (or actually another custom status) as soon as the user reply on the issue.  How can we do this?

Regards,

Pieter

 

3 answers

0 votes
Pedro Cora Atlassian Team Jan 08, 2015

Hi Craig,

You can use the JIRA Automation Plugin (https://marketplace.atlassian.com/plugins/com.atlassian.plugin.automation.jira-automation-plugin) to achieve that. On the Add-On, you can configure actions based on events, such as Issue Commented, Issue Edited that will do the transition for you.

wink

-- Pedro

with the plugin, do you know if you can have it auto transition based on a date? So if I have a target date of 9/1 on the issue for it to go from open to in progress, can I make it move automatically as of 9/1?

Hi Pedro,

Thank you very much for the help.  I came right with Script Runner but picked up a weird permission issue, so I will now try out what you've suggested.

Thanks again,

Pieter

Hi Pedro, I don't have the exact same situation, but similar lines

Whenever an issue is created it has a "Draft" status. the next status it transitions into is "Waiting for approval" and then "approved"

I want the issue to automatically transition from "Draft" to "Approved" if a certain field has a specified value. In this case, the field is Type and value is "Standard".

So if the issue is of the type "Standard" then it should go from "Draft" to "Approved" else it should follow its natural route.

@Pedro Cora [Atlassian] @Jobin Kuruvilla [Go2Group]

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,878 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot