I've been working through the documentation and a couple of other websites and blogs to try and figure out how to apply auto transitioning - but with no luck.
We are running JIRA v6.3.5a.
Let me explain what we need:
We manually change the status of a JIRA issue to "Awaiting Response" as soon as we ask the user for something. Now, we want to set up an "Auto Transitioning" event (or something) that will change the status of the issue to "Open" (or actually another custom status) as soon as the user reply on the issue. How can we do this?
You can use the JIRA Automation Plugin (https://marketplace.atlassian.com/plugins/com.atlassian.plugin.automation.jira-automation-plugin) to achieve that. On the Add-On, you can configure actions based on events, such as Issue Commented, Issue Edited that will do the transition for you.
Hi Pedro, I don't have the exact same situation, but similar lines
Whenever an issue is created it has a "Draft" status. the next status it transitions into is "Waiting for approval" and then "approved"
I want the issue to automatically transition from "Draft" to "Approved" if a certain field has a specified value. In this case, the field is Type and value is "Standard".
So if the issue is of the type "Standard" then it should go from "Draft" to "Approved" else it should follow its natural route.
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