In Service Desk, is there a way to auto-populate fields based on customer or system specific details?
For example, if a customer opens an issue, I'd like to be able to have info specific to that customer (or organization) to populate fields in the issue so that I don't have to hunt for them. (The IP of their server for example)
Any way to do this?
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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