In Service Desk, is there a way to auto-populate fields based on customer or system specific details?
For example, if a customer opens an issue, I'd like to be able to have info specific to that customer (or organization) to populate fields in the issue so that I don't have to hunt for them. (The IP of their server for example)
Any way to do this?
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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