Auto assign didn’t work

Hi there,

We use JIRA v6.1.7 and JIRA Enhancer Plugin v4.5.1, and we use post function “JEP - Assign to a user in a role” in our workflow transition.

In the past, this auto-assign works normally.

Recently we found the auto-assign could not work normally when the user’s name in the project role is capitalized (e.g. Tom.Cruise), but it could work normally when the user’s name is lowercase(e.g. tom.cruise).

We don’t know the reason for the issue, could you please help to look into it? Thanks a lot! smile

1 answer

0 vote
Pedro Cora Atlassian Team Jan 05, 2015

Hello,

This is probably happening because you are hitting a known bug reported under https://jira.atlassian.com/browse/JRA-36136. Please check if that is the case and if yes, consider upgrading your installation. 

-- Pedro

Hi Pedro, Thanks for your answer. We are using JIRA 6.1.7 all the time and haven't upgraded JIRA. Besides, we only set project role in the Post-Function rather than the username, and this Post-Function is supported by Enhancer plugin. Is JIRA or the Enhancer plugin the cause of the auto assign issue?

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

191 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you