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[valantic FSA]

Hi, 

in some cases Jira ServiceDesk add a comment in my Name and I dont know how to disable it (see attached image). 

I can't find also the option to disable this in the administration area. 

It further says (Translated for you, dont know the exact Atlassian-Text):

"It is necessary to intervene for this process ..."

Maybe its an agent or a cron job which I have to disable ...?!?!?

Thanks a lot for your help!

Chris

[Nic Brough -Adaptavist-]

That does sound like an automation, trigger or listener doing something with your issues.  Do you know what it's trying to tell you?  (I mean in general - is it telling you about failed builds?  Or an internal process, or a failed SLA, etc)

Can you check for Automations, Listeners and so-on?