Auto added Comment


in some cases Jira ServiceDesk add a comment in my Name and I dont know how to disable it (see attached image). 

I can't find also the option to disable this in the administration area. 

It further says (Translated for you, dont know the exact Atlassian-Text):

"It is necessary to intervene for this process ..."


jirasd add comment.jpg



Maybe its an agent or a cron job which I have to disable ...?!?!?

Thanks a lot for your help!


1 answer

This widget could not be displayed.

That does sound like an automation, trigger or listener doing something with your issues.  Do you know what it's trying to tell you?  (I mean in general - is it telling you about failed builds?  Or an internal process, or a failed SLA, etc)

Can you check for Automations, Listeners and so-on?

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

270 views 5 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you