Auto-add comment when assigning issue?

I would like to know if it is possible to have JIRA add a comment when I assign an issue to someone?

We would like to keep the status "OPEN" and not transition into "IN PROGRESS" or similar. We would rather not have a plugin installed to achieve this.

 

Do anyone know if this is possible or have an solution to this?

5 answers

1 accepted

0 vote

This is not availible through the base functionality of JIRA. There is a plugin that Atlassian offers for free for called "JIRA Automation Plugin" that would provide exactly what you need.  https://marketplace.atlassian.com/plugins/com.atlassian.plugin.automation.jira-automation-plugin/server/overview

It's fairly easy to configure. I don't know who your admins are, but it really is pretty self explanatory once the add-on is installed. It works very similarly to the Service Desk automation rules, but it is availible for all of JIRA and its more powerful. 

Good luck, 


Kian 

Thank you for the answer! I will try to get our owners to install this plugin.

0 vote

Were you envisioning this being an automatic comment? One that doesn't require you to enter anything? 

 

Exactly, maybe I wasn't clear about that part. I would like it to be automatic without me having to type anything or press a button.

0 vote

Are you opposed to any plugins, or just those which require money? 

We could use plugins, but it would be a bit cumbersome to add them since we are not owning or administrating those parts of the JIRA software. We are a small part in a big organization with many Service Desks.
Is a plugin the only way to go?

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