Auto Transition Listener doesn't work with hide transition from user condition.

Brandon Ruffridge October 13, 2017

I'm using Jira Service Desk with a custom workflow and want to transition an issue from unassigned to assigned when assignment takes place. I'm using Jira Toolkit plugin and Auto Transition Listener to listen for issue assigned event and then fire the 'assign' transition. I want to hide my custom workflow's "Assign" transition button, leaving only the built-in assign button. Problem is when I add the 'hide transition from user' condition, the transition listener fails with:

com.opensymphony.workflow.InvalidActionException: Action 11 is invalid.

1 answer

0 votes
Steven F Behnke
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
October 13, 2017

Use Service Desk Automation, instead of Toolkit.

Brandon Ruffridge October 16, 2017

I found the service desk automation section, that is likely what you meant, but the only WHEN options are:

I'm not seeing one for "Issue Assigned".

Screen Shot 2017-10-16 at 11.22.05 AM.png

Suggest an answer

Log in or Sign up to answer