We have very basic notification rules implemeted. When an issue is assigned to a user, they receive an email.
When an issue is created, the reporter rececieves an email. Thats it.
For any items assigned to or reported by a user "outside" of the company (email address not on our domain) the user receives 8 emails.
This is the reason we trimmed notification down to such a minimal rule.
Any internal users dodn't experience this issue (unless they are watching the issue). If watching, multiple emails are sent out for each edit.
Thoughts one what could be causing this?
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot