Auto Closing Sub-Tasks or Linked Tickets

Bryan Trummer
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 12, 2014

We have several sub-tasks tickets associated with what we call a "Parent" ticket. Sometimes the parent ticket gets closed but we don't or forget to close the sub-tasks. I want to eliminate this extra step and have any sub-tasks tickets close if the parent ticket is closed. Possibly in the future do this for Linked Tickets. Any ideas on how to achieve this for sub-task tickets?

1 answer

1 accepted

0 votes
Answer accepted
Tarun Sapra
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 12, 2014
Bryan Trummer
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 13, 2014

It was right there under my nose the whole time! Thanks!!

Suggest an answer

Log in or Sign up to answer