Does anybody know if there is a way within JIRA Service Desk (or a plug-in) that you can specify a status to automatically change at a given date/time. For example, a request comes in that cannot be started for two weeks, therefore it is placed 'On-hold' and given a time/date where it will automatically become 'Open'.
You can accomplish this by either:
Thanks Gabrielle. You'll have to excuse me, I'm extremely new to JIRA (one week old). The JIRA Script Runner Escalation Service you have suggested, what is involved in getting this working?
Also, a colleague of mine has suggested that I create an SLA for a specified time and the trigger that starts the SLA and when it can be paused and stopped. Then I can use the automation rule to say that when the SLA is breached (the time has expired) if the status is 'On Hold' then transition it to another status i.e. 'Open. Is this advisable for what I am trying to acheive?
Just to re-iterate, I simply require the functionality to specify a time/date when a status will be changed on a ticket. This won't be for every ticket of a certain type, this simply needs to be used on an ad-hoc basis (as and when, and on any type of ticket). Thanks.
Yes, this might be exactly what you need. The JIRA Script Runner is a paid licensed tool add-in (it was free before, the glory days...) that let's you do this kind of stuff. It also have a neat documentation and how to here https://scriptrunner.adaptavist.com/latest/jira/escalation-service.html
I'm struggling slightly with this one. I've attached a screen shot of the functionality within our currently system that I'm looking to use within JIRA. As you can see, it's incredibly straightforward. Is there nothing this straightforward within JIRA that can accomplish this?
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