We have a self-managed instance of JIRA and Confluence, and have Service Desk installed. Service Desk is connected to a Knowledge base in Confluence. When Service Desk issues are entered, matching Confluence KB entries automatically appear in the panel to the right.
We are looking to develop a plugin that will augment the KB search with results from the broader internet (we may license with google or bing), and also from specified domains (for example, help.ouruniversity.edu).
We would like to see the search results display in groups, for example:
Confluence KB results
University Help results
Internet search engine results
This functionality is a key part of our strategy to promote institution-wide Service Desk adoption.
We are famliar with the basics of plugin development, but are not sure what the best entry point is for this project - Service Desk, JIRA, or Confluence. Thanks for any high level guidance, or pointers to existing plugins that could be used as partial models.
The Jira Marketing team is putting together an ebook on migrating to Data Center. We're looking for pro tips on how you staffed your project team and organized your Proof of Concept. Share yo...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs