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  • Attempting to import issues/tickets from SalesForce into a Jira project to cut over to on-demand and having issues importing the correct comment Authors for each Issue.

Attempting to import issues/tickets from SalesForce into a Jira project to cut over to on-demand and having issues importing the correct comment Authors for each Issue.

We use the CSV File Import command ( jira admin -> import & export -> csv ) and can sucessfully import issues and map the

reporter / assigner etc but under

ACTIVITY -> Comments

all the Authors are recorded as the name of the reporter who does the import. We are unclear on how to map the field for Comment Owner in Salesforce's csv export to a field in Jira. The correct author name is there and is discarded or unused during import.

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