Attachments missing after JIRA Import and Re-index

A JIRA project was migrated from one JIRA hosted instance to another including attachments.  The steps were followed to import the project and everything seemed to work fine.  When opening the JIRA tickets attachments were being displayed properly and could be opened.  

I then needed to turn on the balsamiq add on and once doing this was told to re-index.  After reindexing, attachments were no longer being found when attempting to open them from the tickets.  I re-indexed again and the issue was not fixed.  

Anyone else have a similar issue?

1 answer

Hi,

you need to copy and paste attachment before import to to another instance.

There is a special location if you use default paths:

JIRAdata folder/data/attachments

We are using hosted JIRA, is this step required for the hosted version?  

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

818 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you