Attachments missing after JIRA Import and Re-index

A JIRA project was migrated from one JIRA hosted instance to another including attachments.  The steps were followed to import the project and everything seemed to work fine.  When opening the JIRA tickets attachments were being displayed properly and could be opened.  

I then needed to turn on the balsamiq add on and once doing this was told to re-index.  After reindexing, attachments were no longer being found when attempting to open them from the tickets.  I re-indexed again and the issue was not fixed.  

Anyone else have a similar issue?

1 answer

This widget could not be displayed.


you need to copy and paste attachment before import to to another instance.

There is a special location if you use default paths:

JIRAdata folder/data/attachments

We are using hosted JIRA, is this step required for the hosted version?  

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Friday in Jira

New 5k User Limit and Other Cloud Updates

Hi all! Lauren here from the Enterprise Cloud marketing team.  I have some exciting Cloud updates from #AtlassianSummit that I wanted to share. We want everyone in your organization to be ab...

119 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you