You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.
View groupJoin the community to find out what other Atlassian users are discussing, debating and creating.
I have configured Jira so that emails sent to a particular mailbox are automatically logged into Jira as an issue. All attachments are transferring across into the issue however email attachments (.msg) have th efile extention removed and cannot be opened. I've tried saving the file down to my desktop oand adding a file extention of .msg, .jpeg, png but none of these options work.
Please advise how I open an outlook email attachment that has been attached to a Jira issue.
Hi Laura
According to http://stackoverflow.com/questions/17834120/jira-incoming-email-handler-converts-msg-attachments-to-eml-with-no-extension, you may perform the following steps:
Thank you Daryl. This gets around the problem just fine. The speedy response is much appreciated
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Glad to hear that is working fine for you, if that's the case perhaps you can accept and vote my answers so that it can help others in the future as well.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Thank you for a helpful workaround! Is there a way to re-configure JIRA so that it has the correct file type? I'm on a mac.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
hi Laura
I am trying to figure out how to configure JIRA so that emails that are sent to a particular mailbox are automatically added into a Jira issue containing the same Jira issue number that is added to the subject of an email. I understood from your post that you have managed to do this. Can you explain to me how you did it?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.