I have not seen any other reports of this problem. I think it would be best if we could create a support case about this problem and if you could then provide some details of the Jira issues/attachments in that support case. Perhaps this can help our Cloud support team to troubleshoot this issue further.
You can create a support case by going to
This will ensure that your issue is reported to the proper Cloud support team that can better investigate this problem.
The problem never occurred again for me, so it was hard to trouble shoot.
My best guess is that I didn't wait long enough for the file to upload before I added it to the ticket. Suggestion: when you first attach a file to a ticket, wait to be sure it has completely uploaded (a little check mark appears) before you actually insert the file.
Hope this works for you as well.
Introducing Jira Cloud for Excel Here at the product integrations team at Atlassian, we are thrilled to announce the new Jira Cloud for Excel add-in! This add-in lets you export Jira data directly ...
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