It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Attachments disappearing from Issues

I attach a file to an open Issue.  The next day it is gone, simply disappeared.  This has happened multiple times over the past week or so. 

Has anyone else had this happen? 

Thanks,  Janet

6 answers

1 accepted

0 votes
Answer accepted
Andy Heinzer Atlassian Team Aug 09, 2019

Hi Janet,

I have not seen any other reports of this problem.  I think it would be best if we could create a support case about this problem and if you could then provide some details of the Jira issues/attachments in that support case.  Perhaps this can help our Cloud support team to troubleshoot this issue further.

You can create a support case by going to

  1. https://support.atlassian.com/contact/
  2. Select Technical issue & bugs
  3. Select Jira
  4. Select Cloud,
  5. Enter your Cloud site URL.  Then complete the rest of that form.

This will ensure that your issue is reported to the proper Cloud support team that can better investigate this problem.

Regards,

Andy

YES! I have experienced the same issue a few times.  

The problem never occurred again for me, so it was hard to trouble shoot.

My best guess is that I didn't wait long enough for the file to upload before I added it to the ticket.  Suggestion:  when you first attach a file to a ticket, wait to be sure it has completely uploaded (a little check mark appears) before you actually insert the file.  

Hope this works for you as well. 

Janet

Yes, I do wait.  It's happened to me several times and to my colleagues.

I noticed that it happens more in the newer view vs the old view.

Hi

We witness similar issues. Did you find anything that could cause attachments to disappear?

No.  And I have opened two tickets and they just give me the run-around and tell me it's our problem inhouse and there's nothing they can do.

Thank you for your replies. I was expecting something like that and won't open a ticket then. Gonna try to be patient and further investigate the issue on our own.

Have a nice day.

Has anyone got to the bottom of why attachments are disappearing? Would appreciate if you could share the outcome of the investigations mentioned above.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

The add-in you’ve been waiting for: Jira Cloud for Excel 🙌

Introducing Jira Cloud for Excel Here at the product integrations team at Atlassian, we are thrilled to announce the new Jira Cloud for Excel add-in! This add-in lets you export Jira data directly ...

840 views 5 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you