I have not seen any other reports of this problem. I think it would be best if we could create a support case about this problem and if you could then provide some details of the Jira issues/attachments in that support case. Perhaps this can help our Cloud support team to troubleshoot this issue further.
You can create a support case by going to
This will ensure that your issue is reported to the proper Cloud support team that can better investigate this problem.
The problem never occurred again for me, so it was hard to trouble shoot.
My best guess is that I didn't wait long enough for the file to upload before I added it to the ticket. Suggestion: when you first attach a file to a ticket, wait to be sure it has completely uploaded (a little check mark appears) before you actually insert the file.
Hope this works for you as well.
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events