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Attachment mising in rich editor toolbar while creating issue Edited

Pablo Bernardo Sep 25, 2017

While creating an issue in JIRA after click "create" button in the navbar, I see the right modal which includes de rich editor toolbar for description.

The problem is that, in the editor,  the attachments button is being available for jira-admins only.

 

Where could I configure that permission or option?

 

Thank you.

2 answers

0 votes
Nic Brough [Adaptavist] Community Leader Sep 25, 2017

Go to project admin and have a look at the permission scheme.  I suspect it says "Add attachments - only admins", and you'll want to open that up a bit more.

Pablo Bernardo Sep 25, 2017

No, this is not the case. It is allowed for everyone to attach files.

And they can do it ussing the attachments block that shows after the description.

The problem is in the Rich editor . Attached is a screenshot of what my users see when they are creating an issue. The button for attaching files directly in the editor is missing for them.

rich_editor.png

Nic Brough [Adaptavist] Community Leader Sep 25, 2017

Ah, I see, I totally misunderstood the description of the problem.

What do you get in the "visual" tab under the description?

Pablo Bernardo Sep 25, 2017

Just the same. Is just the visual or text mode of the editor, but I don't get changes un the toolbar.

Sorry because I should have used the word "toolbar".
Let me edit the post to add this.

Pablo Bernardo Oct 03, 2017

@Nic Brough [Adaptavist] Do you have any clue about that?.
Thank you.

Daniel Brvnišťan Apr 05, 2019

I am having the same problem.

What is weird is that some users see it, some not.

Even weirder is I had it there, and a few minutes later it was not there anymore.

Anyone found a pattern?

Thanks,
Daniel

0 votes
Lucas Araújo Nov 17, 2017

Solved your problem?

I'm in the same situation.

Pablo Bernardo Nov 19, 2017

Hi, Lucas:

No, but are planning an update for that week. 

I hope this will maybe solve this problem.

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