Attachment is getting attached again and again on JIRA

Attachment is getting attached again and again on JIRA 6.3.15 

1 answer

0 votes

 By what?   Your users uploading it several times?

Hi Nic,

User is created ticket in salesforce and it's integrated with Jira, once the user created ticket with one attachment in salesforce, the ticket is automatically synced to jira. with the application link user id the attachment is attaching to JIRA ticket every 7 to 8 minutes but user didn't change anything in salesforce attachment.

 

The Salesforce link is mis-configured - it's adding the file over and over.  This isn't actually a JIRA problem directly, you need to fix the automation in Salesforce.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,214 views 5 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you