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Attachment is getting attached again and again on JIRA

Ramaiah Pendli
Ramaiah Pendli March 29, 2016

Attachment is getting attached again and again on JIRA 6.3.15 

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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March 29, 2016

 By what?   Your users uploading it several times?

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Ramaiah Pendli
Ramaiah Pendli March 29, 2016

Hi Nic,

User is created ticket in salesforce and it's integrated with Jira, once the user created ticket with one attachment in salesforce, the ticket is automatically synced to jira. with the application link user id the attachment is attaching to JIRA ticket every 7 to 8 minutes but user didn't change anything in salesforce attachment.

 

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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March 30, 2016

The Salesforce link is mis-configured - it's adding the file over and over.  This isn't actually a JIRA problem directly, you need to fix the automation in Salesforce.

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